SHIPPING POLICY

COSTS & DESTINATIONS

Currently, we only provide FREE and FLAT RATE shipping to all EU destination, and we DO NOT ship to PO BOXES or APO. Kindly notice that our products can include or exclude tax depending on the shipping method and purpose of the order

SHIPPING TIME

In-stock orders typically ship the next business day, unless otherwise noted on the product page. 

For in-stock orders, we’ll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Qcell are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.

SHIPPING CHANGES & ORDER CANCELLATION

Before shipping

Order Cancellation: You can cancel your order at any time before delivery or even 30 days after delivery.

Change of Address: No charge fee.

Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 5% processing fee of the original order will be deducted from the total refund amount.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 4% of the ebike cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost of 87 EURO. Qcell will provide a return shipping label, and the designated carrier will collect the return package.

Or the customer may also choose self-return or arrange the return shipment by himself. More information is provided on Refund Policy – Model Replacement & Return Part.

Please Note: We do not accept returns for accessories that are not quality problems.

Change of Address: If you successfully change your address, 20 EURO will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee. And the customer is also responsible for the return shipping cost of 87 EURO.

Replacements and exchanges:

A)If you successfully exchange the item, 20 EURO will be charged as a processing fee.

B) If you fail to change, you may reject the package and 4% of the ebike cost will be charged as a reshipping fee.

C) If you fail to reject the item and still want to cancel the order customer is also responsible for the return shipping cost of 87 EURO

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on 4u2-ride.eu. If you haven’t registered on our site, you can also track your order here with your order number. For more shipping information, send an email to customer@4u2-ride.eu. We will get back to you in 24 hours.

If you haven’t received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 7 business days. Otherwise, after 7 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.